We offer value-added services to support your Payment Acceptance products so that you can run your business efficiently.

  • Reconciliation file

    Being able to access a file daily allows you to perform detailed reconciliations of all card transactions processed through your business.

    • Get a detailed breakdown of all individual card transactions in one batch
    • Saves you time on reconciliation
    • Data received and imported can be used for internal management information
    • Data is easily shared between the various accounting functions in your business

  • Electronic chargeback file

    We provide an electronic file as and when a chargeback request is processed.  

    • You also get a detailed breakdown of all chargebacks
    • Save time by receiving the file electronically
    • Data received and imported can be used for internal management information
    • Data is easily shared between the various functions in your business

     

  • Cheque guarantee services

    Minimise the risk of accepting cheques by verifying the cheque presented to your business for payment online. You also get:

    • Protection from non-payment due to fraud, insufficient funds, stopped payment or account closed
    • Real-time processing for instant verification

  • In-house regional footprint

    We have six regional offices based in Pretoria, Johannesburg, Cape Town, Port Elizabeth, Durban and Bloemfontein and satellite offices in Polokwane, Witbank, Nelspruit, East London, George and Kimberley.

    • All regional offices, as well as satellite offices, carry stock of all device types and can service all our merchants quickly and effectively
    • We manage our support consultants and ensure that our resources are dispatched when and where we need them
    • 48-hour maximum turnaround time for calls logged via the Merchant Help Desk

  • Merchant help desk support

    • Highly skilled agents with technical knowledge to assist you telephonically with all basic queries and problems
    • 94% of calls are resolved at the time of initial contact

  • Statements and reports

    • Receive statements and reports via email or in the post – whichever suits you best
    • You have a choice between receiving your merchant statements in the post or via email
    • Web-based reports are available via Net Up, Connect Direct and Host-to-Host
    • Speak to your sales consultant for more information around integration and pricing

  • Data Security Manager portal


    Compliance with the Payment Card Industry Data Security Standards (PCI DSS) is a mandatory requirement as set out in your merchant agreement with us. Failure to take action could lead to charges.

    Why you need to do this

    As a business that accepts card payments, be it over the counter, the phone or online, you are required to comply with the PCI DSS.

    A data breach can leave your business open to significant losses, including fines from card associations and the cost of a forensic investigation, not to mention damage to your reputation.

    As a merchant registered on the portal, you qualify for breach cover of R200 000 which can be used for forensic investigations or fines from card associations.

    What you will be asked to do

    You will be asked to do the following:

    1. Profile your business
    2. Complete security tasks (scanning if applicable)   
    3. Answer a security questionnaire

    Once you have completed these steps, you will be asked to confirm that everything is correct and that you are compliant with the PCI DSS.

    How to log on to the Data Security Manager portal

    Your portal will guide you through your self-assessment step-by-step. Support is available at any time, if you need it. Your temporary password will be sent in a separate email for security reasons. Once you have received this password, you can then logon below.

    Logon

     

     

Need more help?

Let one of our consultants assist you.

Call us on:

0860 111 222

Email us at:

contactmerc@absa.co.za