Whether you’re an existing or new business customer, you can easily switch your debit orders online or by simply downloading and completing an application form.
A guide on how to switch switch your business debit orders
-
How to switch your debit orders
- Once you have opened an Absa business current account you can switch your debit orders. All you need is to complete the Debit Order Switching Request form. Alternatively, you can do this yourself by downloading and emailing your fully completed form to switching@absa.co.za.
- Once your request has been received, the Switching Department will:
- Send progress notifications via your preferred method of communication.
- Send instructions submitted to the service provider and follow up until all instructions to switch are finalised.
- Notify you should there be any issues with instructions sent to your service providers.
- To avoid any disappointments, it is important to note the following:
- Please refer to the list of service providers that do not permit us to facilitate switching on behalf of customers.
- Some service providers can take up to four weeks to complete a switching process after we've sent an instruction.
- Due to banking regulations, we are not allowed to close the old account held at another bank.
- There are some service providers that need more information to switch. To ensure that you remain updated, we will inform you immediately to obtain the required detail until the switching process is completed.
- Should there be outstanding debit orders not successfully switched within four weeks, we will contact you with an updated report and the next steps to be taken.
-
Documents to download
Frequently asked questions
-
What is switching?
-
Who can use this service?
-
Can this service be used for debit orders into an Absa account?
-
Why switch my debit orders to my Absa account?
This service aims to assist our customers to reduce transactional costs incurred when operating two bank accounts from different banks. Moreover, it is an additional convenience to the customer to centralise all transactional activities in one primary account with immediate access without having to reconcile two bank accounts simultaneously.
-
Who do I contact when switching debit orders?
-
What do I need to know before switching my debit orders?
The following must be noted:
- You must hold an active transactional account with us
- Customer information must be up-to date at BOTH banks as inaccuracies can cause rejections
- Note the service providers that we don’t facilitate debit order switching by referring to the list of non-participating service providers available on our website
- If two people must sign to authorise transactions on an account, both of them must sign the switching instruction.
-
How long does it take to switch?
-
Is there a limited number of debit orders I can switch?
-
Is there a limited number of accounts with debit orders per account holder that can use this service?
-
Is this service available to everyone?
-
How much does it cost?
-
How long does it take to complete the switching form?
-
How do I make sure my switching request is not rejected?
- Complete all your personal details and don’t forget to provide us with your contact details.
- It is important to complete the person that will receive correspondence from the bank about the switching instruction.
- When completing debit order information, you'll need:
- Full name of the service provider and no abbreviations must be captured. For example, 'MultiChoice instead of 'Mult. Choice'.
- Full details of the previous account number held at another bank must be captured.
- Full amount to be switched must be captured correctly. For example, R2, 914.50 instead of R2914, 50.
- Reference number for each debit order must be completed. This will assist in reconciling all debit orders successfully transferred to the desired Absa account.
- Full details of the Absa account must be captured.
- Always refer to the list of service providers that we can successfully facilitate debit order switching for plus a list of service providers that refuse to accept debit order switching instructions from us.
-
Do all service providers accept debit order switching instructions from Absa?
-
Where do I check service providers that don't support switching instructions facilitated by Absa?
-
Will Absa be able to switch my internal stop orders and beneficiary payments?
-
Can Absa change the date when a debit order is due?
-
Can the Switching Department facilitate closure of the old account held at another bank?
-
When do I need to close my old account at another bank?
-
How will I be able to send an instruction to amend the details sent or cancel the instruction to switch?
A signed letter quoting the company name and date when the switching instruction was sent can be sent to switching@absa.co.za.
Any queries can be sent to switchingqueries@absa.co.za.
