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Here are some of the benefits
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Absa Advantage

Get rewarded instantly by completing simple challenges on the Absa Banking App.

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Absa Rewards

Get cash back whenever you pay with your card and more.

 

 

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You can bank on us when it comes to your card and safety.

Here are some handy tips and information about your Flexi debit and credit card.

What to do when you receive your card

Features of your debit card

Features of your credit card

Card safety tips

Credit card financial tips

  • What to do when you receive your card

    1. To activate your card, do a transaction at a point-of-sale or withdraw cash from any ATM, using your PIN.

    2. For a reissued card, use your previous card’s PIN.

    3. To retrieve your PIN

    • Debit card: dial 08600 08600 and follow the voice prompts
    • Credit card: dial 0861 462 273
    • Visit the nearest branch with your ID
    • Log into your Absa Banking App, select Cards from the bottom menu and then select the relevant card.
    • Log into Absa Online, select Settings > My Card Management > PIN Retrieval and then the specific card from the dropdown menu.

    4. For added security, activate your NotifyMe SMSs to receive transaction notifications. Value Bundle customers who use the Absa App and have enabled notifications in app, will receive their transaction notifications via App

  • Features of your debit card

    • Increased fraud protection with our new range of chip cards.
    • Convenient NotifyMe service, which lets you track your spend via SMS for every transaction you make.
    • Cash withdrawals at over 800 Absa ATMs and at point-of-sale outlets nationwide.
    • International acceptance for swiping and cash withdrawals.
    • Visa benefits.
    • Lost card protection. However, you need to notify the bank if your card is lost or stolen.  
    • Option to personalise your card.
    • Increase and decrease your daily spend limit quickly and easily on your Absa Banking App, Absa Online Banking or by calling us on 08600 08600.

  • Features of your credit card

    • Internationally accepted – a great companion when travelling.
    • As soon as your card is issued, whether it is your new card, renewal (reissue) card or an upgrade, track the status of your card using the Track Delivery feature in the Absa mobile App.
    • Absa Credit Coach in App – helps you monitor and improve your credit profile. Credit Coach is located under “Offers” tab.
    • Build your credit history to help you secure future loans.
    • Up to 57 days’ interest-free on meeting qualifying criteria.
    • Pay no transaction fees when you swipe your card.
    • Safe and secure online shopping with Verified by Visa when you shop at participating 3D-Secure online merchants with SMS or in-App verification.
    • Lost card protection. However, you need to notify the bank if you card is lost or stolen.
    • Automatic basic travel insurance included when you purchase international return tickets with your card*.
    • Visa benefits.
    • Protect your credit card account with a Credit Protection Plan.
    • Withdraw cash from any ATM worldwide.
    • PIN and limit management, viewing of card details: If you forget your PIN just as you’re about to pay or shop online and do not have your card at hand, you can view your PIN or card details on the Banking App. You can also call 08600 08600 and follow the voice prompts to retrieve your PIN.
    • Secondary credit cards: You can share the convenience, flexibility and peace of mind of a credit card with someone special in your life.
       

    *Underwritten by Bryte Insurance Company Limited.

  • Card safety tips

    • Memorise your PIN and store your card safely.
    • Don’t write your PIN down.
    • Never share your PIN with anyone.
    • Always watch your card at till points.
    • Make sure you get your card back after every purchase.
    • Never trust strangers or ask them for help at an ATM.
    • Treat your contactless card as cash – always keep it safe.
    • Temporarily lock, stop or replace your card anytime using your Absa Banking App.
    • If your card is retained by an ATM, contact us immediately and block your card before you leave.
    • Always cover the pin-pad or terminal each time you type in your PIN at an ATM.
    • Never share your one-time PIN or Password (OTP) with anyone.
    • We will never ask you for an OTP. If you receive a call asking for your OTP, hang-up immediately and contact our Absa Fraud Hotline on 0860 557 557, or report the incident via our Absa Mobile Banking App by selecting ‘Menu’, then ‘Report Fraud’.
    • Keep track of your account balances and transactions via the Absa Banking App or Absa Online Banking so that you can identify any suspicious activity on your account.
    • To report a lost or stolen card contact the 24/7 Absa Stop Card Centre on 0800 11 11 55.

  • Credit card financial tips

    • Up to 57 days interest-free on qualifying credit card purchases, subject to full payment of the outstanding balance by the payment due date as stated on the monthly statement.  Interest is charged from the transaction date on cash withdrawals, casino transactions, fund transfers (inter-account, branch and ATM), budget plan purchases, ATM account payments, Garage Card transactions (including fuel purchases via Garage Cards), beneficiary payments, CashSends, prepaid and Lotto.
    • Set up a debit order to ensure you never miss a payment.
    • Budget facility: Buy items that cost over R300 and pay equal monthly instalments over 3 to 60 months. Items on budget can be moved back to normal/straight facility. Call the number on your card for assistance.
    • To ensure customers don’t amortise negatively*, the minimum repayment is a maximum of either: 
      • 5% of the credit limit + initiation fee (where applicable) + budget instalments + arrear amounts + over-limit amounts.
      • R25.00 (if the account’s minimum payment is less than R25.00, but the outstanding balance is more than R25.00).
      • If the minimum payment is less than R25.00, but the outstanding balance on the account is also less than R25.00, the outstanding balance becomes the minimum payment.
         

    *Negative amortisation occurs when the principal amount on a loan increases gradually because the loan repayments do not cover the total amount of interest costs for the period.

     

     

Your Absa debit card is contactless-enabled and can be used to tap to pay for all transactions where the contactless/payWave symbol is displayed.

You will be asked to enter your PIN for all transactions

Contactless transactions on your debit card are debited against your transactional account and transactions on your credit card are debited to your credit card account. These transactions will appear on your statement with all your other transactions.

Please safeguard your contactless-enabled card to avoid fraudulent use. We will never ask you to share your PIN to maintain your card or transaction limits via telephone, SMS or email.

If your contactless card is lost or stolen, you can request a replacement. A replacement fee may be charged. Call Absa immediately on 0800 11 11 55 if your card is lost or stolen or your PIN is compromised.

Opt for our value-added NotifyMe service to get SMS and/or email alerts when you transact.

Read more about your card's contactless functionality.

Apart from contactless payments with your card, we offer access to a host of other digital payment solutions  such as Apple Pay, Samsung Pay, Fitbit Pay and Garmin Pay.

Please note: To provide our products and services, we collaborate with other companies, some of which may use our branding. Our Privacy Policy does not apply to these companies' websites. For their privacy policies, please refer to the respective service provider's site.


Need more help

For queries on your cheque account:
Call us on 08600 08600
Email us at absa@absa.co.za

For queries on your credit card:
Call us on 0861 462 273
Email contactcard@absa.co.za

For lost and stolen cards, call us on 0800 111 155 (24/7) | Absa App