Banking app help guides

1. Open the Absa Banking App on your device
2. Tap login and enter your passcode or login using biometrics if you have biometrics enabled
    

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Always log out after using your Banking App.

1. Log in to your Absa Banking App
2. Tap on Link this device
3. Enter your ID number, then tap Next
4. Accept the Privacy statement to scan your face and verify your identity
5. Tap Scan my face and allow your Absa Banking app to access your camera
6. Your face will be scanned, then confirm the scan details
7. Create your digital banking password, then tap Confirm password
8. Create your passcode and re-enter your passcode to confirm
9. Enable Touch ID or Facial recognition for your app, then tap Continue
10. Confirm your registration details, then tap Complete registration
11. You have successfully created your AbsaID credentials!
     

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Always log out after using your Banking App.

1. Log in to your Absa Banking App
2. Tap Pay, then tap Pay Someone New
3. Enter the amount, then select the relevant account
4. Select  Use their account details
5. Enter beneficiary details and the beneficiary name, select a bank then enter the account number
6. Tap Next, select Beneficiary reference, select a beneficiary payment notification then select your payment notification
7. Tap on Payment type and tap Pay
8. Accept the verification request that pops up
9. You have successfully paid and added a new beneficiary!
    

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Always log out after using your Banking App.

1. Log in to your Absa Banking App
2. Tap Pay, then tap Pay Someone New
3. Enter the amount and select the relevant account
4. Select  Use their account details
5. Enter beneficiary details and the beneficiary name, select a bank then enter the account number
6. Tap Next and enter a beneficiary reference
7. Select Immediate interbank payment then tap pay
8. Confirm the payment details and accept the disclaimer by clicking Accept
9. A final payment confirmation will pop up and tap Accept
10. You have successfully made an Immediate interbank payment!
     

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Always log out after using your Banking App.

1. Open your Absa Banking App
2. On the Pre-login screen, tap Users on the top right
3. Tap Add user
4. Tap on I already have an account “When adding multiple user accounts, we need to disable your Fingerprint access on the app for safety purposes” will pop up, tap Continue
5. Enter your ID Number, then tap Next (Business, Joint or Power of Attorney cannot register)
6. Agree to the Privacy Statement, then tap Scan face
7. Select profile that you would like to add
8. Enter your new device nickname, or select Skip to continue
9. Create a new 5-digit passcode, then re-enter the new passcode to confirm
10. You have successfully added another account profile to your App
     

Note: Biometric login will be disabled if more than one profile is added on the Absa Banking App and a passcode will be required for login instead.
 

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Always log out after using your Banking App. 

1. Log in to your Absa Banking App
2. Tap Menu, tap Card then tap on the card you would like to Stop & Replace
3. Tap Stop and Replace
4. Tap on the drop-down menu, then select the reason for replacing your card
5. Select the delivery method and tap Continue
6. Accept the associated fees and tap Order new card
7. You have successfully requested a replacement card!
    

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Always log out after using your Banking App.

1. Log in to your Absa Banking App
2. Tap cards on the bottom left of the screen
3. Tap the card you would like to add, then tap Add to Apple Wallet
4. Once directed to Apple pay, tap Continue
5. Tap Next, then tap Set up Passcode
6. Accept the verification request, then tap Done
7. You have successfully added your card to Apple pay!
    

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Always log out after using your Banking App.

1. Log in to your Absa Banking App
2. Tap Menu in the bottom right of your screen
3. Tap Digital limits
4. Tap Edit in the top right of your screen
5. Change your limit, then tap Save
6. Accept the verification request
7. You have successfully changed your digital limits!
    

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Always log out after using your Banking App.

1. Login to your Absa Banking App
2. Tap Menu on the bottom right of your screen
3. Tap Debit Orders
4. Select the account that was used to make the debit order payment
5. Under Recent debit orders, tap on the debit order you would like to reverse
6. View Transaction details, then Tap Reverse Payment
7. Read the Important Information tap Next
8. Select a Reason for reversal, Accept the acknowledgement, then tap Reverse payment
9. Accept the verification request that pops up
10. You have successfully reversed your Debit order!
     

Note: Debit orders older than 40 days cannot be reversed on the App.

The limit for online debit order reversal is R500. Should you need to reverse a higher amount, please email us at debitorder@absa.co.za or visit your nearest branch.
 

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Always log out after using your Banking App. 

1. Login to your Absa Banking App
2. On your Home screen select your Absa Rewards account
3. Tap the icon above Spend, then select Cash
4. Select the account where you want to transfer your cash Rewards
5. Enter the amount you want to transfer, tap Next, then tap Confirm transfer
6. Accept the verification request
7. You have successfully redeemed your cash Rewards!
    

1. Log in to your Absa Banking App
2. Select Home Loan account
3. Tap on the Statements tab
4. Select Download stamped statement
5. Select the date range, then tap Done
6. Tap Download to agree to the disclaimer, then tap Continue
7. Select the file format in which you want to open your statement
8. Tap to view or share your e-stamped statement
9. You have successfully downloaded your e-stamped statement!
    

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Always log out after using your Banking App.