Manage your accounts from the comfort of your home, office or when you are on the go. View our easy-to-follow digital banking help guides below and save time.

Absa Online Banking

  • How to temporarily lock your card on Express Banking

     

    1. On the Absa website home page click on Logon in the top right of the screen
    2.  Logon to Absa Online Banking
    3. Click on the Express tab
    4. Click Settings
    5. Under Card management, click on Temporarily lock
    6. Accept SureCheck
    7. Click on the dropdown and select the card you want to lock
    8. Select the transaction) you want to lock by ticking the boxes
    9. Click Next
    10. Click Confirm
    11. Accept SureCheck
    12. Click Done
       

    Download user guide
     

    Always logout after using your online account

  • How to apply for a Personal Loan

    1. On the Personal Loan page, click on the Apply now button
    2. For existing customers, select Absa customer and use Online Banking
      Click Let’s start
    3. Logon to Absa Online Banking
    4. Accept SureCheck
    5. Tick all boxes to give Absa your consent to process the application
      Click Let’s continue
    6. A pre-qualified loan amount and term will display. Enter the amount you would like to borrow and the term. The calculator will display the estimated loan instalment for the selected amount and term
      Fill in the required details
      Click Let’s continue
    7. Confirm your personal details
      Click Let’s continue
    8. Confirm your employment details
      Click Let’s continue
    9. Confirm your income and expenses details
      Click Let’s continue
    10. The loan you qualify for will display. Accept, save or reject the offer
      If you accept the offer, choose the notification method for your credit agreement
      Click Submit
    11. Check your DebiCheck debit order details and accept
      Click Let’s continue
    12. Congratulations. Your loan application has been approved and your loan will be paid into your account

      Download user guide

     

    Always logout after using your online account

  • How to reverse your debit order

    1. On the Absa website home page click on Logon in the top right of the screen
    2. Logon to Absa Online Banking
    3. Select Transact on the side menu
    4. Click My Debit Orders
    5. Select the account that was used to make the debit order payment
      View your debit order, then select Stop and Reverse
    6. Select Reverse payment
      Choose the reason for the reversal, accept the disclaimer and then click Next
    7. Accept the verification request
    8. Debit order is successfully reversed

      Download user guide

     

    Note: Debit orders older than 40 days cannot be reversed on the app.

    The limit for online debit order reversal is R500. Should you need to reverse a higher amount, please email us at debitorder@absa.co.za or visit your nearest branch.

     

    Always logout after using your online account

  • How to stop and replace a stolen or retained card

    1. On the Absa website home page click on Logon in the top right of the screen
    2. Logon to Absa Online Banking
    3. From the Full Service tab click on Profile, then Card Management
    4. Click Manage card
    5. Accept SureCheck
    6. Click Done
    7. From the dropdown arrow select the card you are replacing, the reason, the product and card type
    8. Select the delivery address and add details
      Click Next
    9. Verify the details and click on Order replacement card
    10. Accept SureCheck
    11. Tap Done
    12. You have ordered a new card successfully

      Download user guide

     

    Always logout after using Absa Online Banking

  • How to manage card limits

    1. On the Absa website home page click on Logon in the top right of the screen
    2. Click Accounts & Cards on the side menu
    3. Click More, then select Manage from the dropdown
    4. Click Manage my cards
    5. From the Manage card limits tab, click the dropdown arrow and select the relevant card
    6. Click the edit icon and accept the verification request
    7. Enter your new limit and click Next
    8. Click Change and accept verification request
    9. You have successfully changed your card limit

      Download user guide

     

    Always logout after using your online account

  • How to view your cost breakdown structure

    1. On the Absa website home page https://www.absa.co.za/ click on Logon in the top right of the screen

    2. Click Accounts & Cards on the side menu

    3. Click More, then select Manage from the dropdown

    4. Click Manage my cards

    5. From the Manage card limits tab, click the dropdown arrow and select the relevant card

    6. Click the edit icon and accept the verification request

    7. Enter your new limit and click Next

    8. Click Change and accept verification request

    9. You have successfully changed your card limit

     

    Always logout after using your app account

    How to view your cost breakdown structure

  • How to link your accounts to your Online Banking profile

    1. On the Absa website home page click on Logon in the top right of the screen
    2. Logon to Absa Online Banking
    3. Click Full service in the top right of your screen
    4. Click on the Profile tab
      Scroll down and select Link/Unlink accounts
    5. Accept the verification request sent to your registered device
    6. On the Accounts sub-tab, select the account you want to link and click on the Link icon
      The account will now move to the Accounts linked side
      Click Save
    7. The account is linked successfully
      Click Done

     

    Note: You can link and unlink accounts on your individual profile only. Rewards accounts or accounts where monthly fees are paid from cannot be unlinked.

     

    Always logout after using your online account

  • How to view/download statements

    1. On Absa website home page click on Logon in the top right of the screen
    2. Logon to Absa Online Banking
    3. On the Express tab, select the account you would like to view
    4. Click Statements
      Click on Archive statement
    5. Select the month range
    6.  Select the required statement  
      Click Download icon
    7.  Click Continue on the pop-up to accept charges
    8. The statement will appear on the screen
    9. Click Download to print or save to your computer
    10. Your statement is now successfully downloaded
       

    Always logout after using your online account

  • How to give notice to withdraw money from your Notice Deposit Account

    1. On Absa website home page click on Logon in the top right of the screen
    2. Logon to Absa Online Banking
    3. Click on Full service on the top right
    4. From the Accounts tab, select the Notice Deposit Account you wish to give notice to withdraw money from
    5. Select the Manage account tab
    6. Accept the verification request sent to your registered device
    7. Enter the amount you want to withdraw, due date and payment instruction
    8. Click Confirm on the next screen
    9. Withdrawal notice placed successfully
      Click Done
       

    Always logout after using your online account

  • How to redeem your Absa Rewards in cash

    1. On the Absa website home page click on Logon in the top right of the screen
    2. Logon to Absa Online Banking
    3. Click on Full service on the top right
    4. From the Accounts tab, select the Notice Deposit Account you wish to give notice to withdraw money from
    5. Select the Manage account tab
    6. Accept the verification request sent to your registered device
    7. Enter the amount you want to withdraw, due date and payment instruction
    8. Click Confirm on the next screen
    9. Withdrawal notice placed successfully
    10. Click Done

     

    Always logout after using your online account

  • How to download a bank statement

    1. On the Absa website home page click on Logon in the top right of the screen
    2. Logon to Absa Online Banking
    3. On the Express tab, select the account you would like to view
    4. Click Statements
      Click on Archive statement
    5. Select the month range
    6. Select the required statement  
      Click on the Download icon
    7. Click Continue on the pop-up to accept charges
    8. The statement will appear on the screen
    9. Click Download to print or save to your computer
    10. Your statement is successfully downloaded 

      Always logout after using your online account

  • How to resend a notice of payment

    1. On the Absa website home page click on Logon in the top right of the screen
    2. Logon to Absa Online Banking
    3. Click Manage Beneficiaries on the side menu
    4. From the Payments tab select the beneficiary
      Click Resend notice of payment
    5. Select the required payment
      Click Resend notice
    6. Fill in the details
      Click Next
    7. Click Confirm to verify
    8. Notice of payment is successfully sent
      Click Done

     

    Always logout after using your online account

  • How to download a bank confirmation letter

    1. On the Absa website home page click on Logon in the top right of the screen
    2. Logon to Absa Online Banking
    3. Click on the Accounts tab
      Select the account for which the bank confirmation letter is required
    4. Click Bank confirmation letter
    5. Accept the verification request sent to your phone
    6. Click View
    7. The bank confirmation letter will open up on the screen
    8. Click Download with an option to print or save to your computer 
    9. You have successfully downloaded your bank confirmation letter

     

    Always logout after using your online account

  • How to download a tax certificate

    1. On the Absa website home page click on Logon in the top right of the screen
    2. Logon to Absa Online Banking
    3. Click on Menu in the top left of the screen
    4. Click Settings
    5. Scroll down and select Tax certificates
    6. Select tax year
    7. Select tax certificate type
    8. Click View tax certificate
    9. A pop up will appear
      Click View tax certificate to accept charges  
    10. Download or print your tax certificate
       

    Download user guide
     

    Always logout after using your online account

  • How to add a beneficiary

    1. On Absa website home page click on Logon in the top right of the screen
    2. Logon to Absa Online Banking
    3. Select Beneficiaries in the side navigation
      Click Add beneficiary
    4. Accept the verification request sent to your registered device
    5. Fill in New beneficiary details
      Fill in the Notice of payment details
      Click Next
    6. Click Confirm
    7. Beneficiary is successfully added  
      Click Done or Pay to continue

     

      Always logout after using your online account

  • How to request an Absa Instant Life quote on the Absa Banking App

    1. Logon to the Absa Banking App
    2. Tap Offers
    3. Select Instant Life
    4. Read the information on the screen and tap Quote
    5. Complete your Personal Details and tap Next
    6. Slide to select the Life Cover amount and tap Yes, call me
    7. You have successfully submitted your Instant Life query
      Tap Done

    Note: Absa Instant Life provides an indicative quote. An Absa call centre agent will call you back for a full quote.
     

    Download user guide

    Always logout after using your online account

  • How to download your tax certificate

Absa Banking App

  • How to manage card limits

    1. Logon to your Absa Banking App
    2. If you’re using an Android device, tap Menu in the bottom right of your screen
      Tap Cards
      If you’re using an Apple device, tap Cards in the bottom left of your screen
    3. Tap Cards
    4. Select the relevant card
    5. Select Card transaction limits
    6. Slide to set your local ATM withdrawal limit or point-of-sale daily limit
    7. Tap Save
    8. Accept the verification request that pops up
    9. Tap Done
    10. You have successfully changed your card limits

      Download user guide

    Always logout after using your online account

  • How to stop and replace a lost or retained card (iOS device)

    1. Logon to your Absa Banking App
    2. If you’re using an Android device, tap Menu in the bottom right of your screen
      Tap Cards
      If you’re using an Apple device, tap Cards in the bottom left of your screen
    3. Tap the card you would like to stop and replace
      Tap Stop and Replace
    4. Tap the drop down menu and select the reason for replacing your card
    5. Tap the calendar icon and select the date the card was last used (credit card), or select card type (debit card)
      Tap Continue
    6. Select your delivery method and accept the associated fees
    7. Tap Continue
    8. Accept the verification request that pops up
    9. You have successfully ordered your new card

     

    Download user guide

     

    Always logout after using your Absa Banking App

  • How to link your accounts to your Online Banking profile

    1. Logon to the Absa Banking App
    2. Tap Menu in the bottom right of your screen
    3. Scroll down and tap Accounts settings
    4. Tap on the switch next to the required account to link it to your online banking profile
      Tap Save
    5. Accept the verification request that pops up
    6. Tap Save
      Your changes are successfully saved

     

    Note: You can link and unlink accounts on your individual profile only. Rewards accounts or accounts where monthly fees are paid from cannot be unlinked.

     

    Always logout after using your app account

  • How to view your card details

    1. Log in to the Absa Banking App
    2. Tap Menu in the bottom right of your screen
    3. Tap Cards
    4. Select the relevant Card
    5. Tap View card details
    6. Accept the verification request that pops up
    7. Slide to reveal expiry date or Slide to reveal CVV
    8. Tap Done

     

    Always logout after using your app account

  • How to reverse a debit order

    1. Logon to the Absa Banking App
    2. Tap Menu in the bottom right of your screen
    3. Tap Debit orders
    4. Select the account that was used to make the debit order payment
      Under Recent debit orders tap on the debit order you would like to reverse
    5. View Transaction details
      Tap Reverse Payment
    6. Read the Important Information and tap Next
    7. Select a Reason for reversal
      Accept the acknowledgement
      Tap Reverse payment
    8. Accept the verification request that pops up
    9. Debit order is successfully reversed
      Tap Done

     

    Debit orders older than 40 days cannot be reversed on the app.

     

    The limit for an in-app debit order reversal is R500. Should you need to reverse a higher amount, please forward a request to debitorder@absa.co.za or visit your nearest branch.

     

    Always logout after using your app account

  • How to add a beneficiary to your Ultimate Protector Plan

    1. Logon to the Absa Banking App
    2. Tap on your Life @ Absa Online policy
    3. Tap Manage
      Tap Manage beneficiaries
    4. Tap Add beneficiary
      Fill in your Beneficiary details
      Tap Continue
    5. Fill in beneficiary contact details
      Tap Continue
    6. Allocate a percentage for each beneficiary or tap Share equally
      Tap Continue
    7. Review all details
      Tap Confirm
    8. Accept the verification request sent to your registered device
    9. Your beneficiary is successfully added
      Tap Done

     

    Always logout after using your app account

  • How to edit your Ultimate Protector Plan beneficiary

    1. Logon to the Absa Banking App
    2. Tap on your Life @ Absa Online policy
    3. Tap Manage
      Tap Manage beneficiaries
    4. Select the beneficiary that you would like to edit from the list
    5. Fill in the Beneficiary details
      Tap Continue
    6. Fill in the beneficiary contact details
      Tap Continue
    7. Allocate a percentage for each beneficiary or tap Share equally
      Tap Continue.
    8. Review the details
      Tap Confirm
    9. Accept the verification request sent to your registered device
    10. Your beneficiary is successfully updated
      Tap Done

     

    Always logout after using your app account

  • How to delete an Ultimate Protector Plan beneficiary

    1. Logon to the Absa Banking App
    2. Tap on your Life @Absa Online policy
    3. Tap Manage
      Tap Manage beneficiaries
    4. Tap Remove in the top right of the screen
    5. Tap on the bin icon to select the beneficiary that you want to remove
    6. Tap Yes on the pop up message to remove the beneficiary
    7. Allocate a percentage for each beneficiary or tap Share equally
      Tap Continue.
    8. Review the details
      Tap Confirm
    9. Accept the verification request sent to your registered device
    10. Your beneficiary is successfully updated
      Tap Done

     

    Always logout after using your app account

  • How to change the payment details of your Ultimate Protector Plan

    1. Logon to the Absa Banking App
    2. Tap on your Life @ Absa Online policy
    3. Tap Manage
      Tap Manage payment details
    4. Tap Edit payment details
      Fill in the required details
      Tap Continue
    5. Confirm the details
      Tick the consent box 
      Tap Confirm
    6. Your payment details successfully updated
      Tap Done
       

    Always logout after using your app account

  • How to auto reinvest your Fixed Deposit

    1. Logon to the Absa Banking App
    2. Select Fixed Deposit Account
      Note: Matured Fixed Deposit Accounts are indicated with an exclamation mark (!)
    3. Tap Account
    4. Tap New Investment instruction
      Select Auto reinvest
      Tap Next
    5. Tap Confirm instruction and then tap Next
    6. Your Fixed Deposit reinvestment is successfully submitted
      Tap Done

     

    Always logout after using your app account

  • How to custom reinvest your Fixed Deposit

    1. Logon to the Absa Banking App
    2. Select Fixed Deposit Account
      Note: Matured Fixed Deposit Accounts are indicated with an exclamation mark (!)
    3. Tap Account
    4. Tap New Investment instruction
      Select Auto reinvest
      Tap Next
    5. Tap Confirm instruction and then tap Next
    6. Your Fixed Deposit reinvestment is successfully submitted
      Tap Done

     

    Always logout after using your app account

  • How to redeem your Absa Rewards in cash

    1. Logon to the Absa Banking App
    2. Select your Absa Rewards account from the home screen
    3. Select the Cash option under Redeem Rewards
    4. Select the account where you want to transfer your cash rewards
      Enter the amount you want to transfer
      Tap Next
    5. Tap Confirm transfer
    6. Accept the verification request sent to your registered device
    7. Your cash rewards are successfully redeemed

     

    Always logout after using your app account

  • How to temporarily lock your card

    1. Logon to the Absa Banking App
    2. Tap Menu in the bottom right of your screen
    3. Tap Cards
    4. Select the relevant card
    5. Tap Temporary lock
    6. Select transactions you would like to temporarily lock and tap Confirm
    7.  Accept the verification request sent to your registered device
    8. Tap Done

     

    Always logout after using your app account

  • How to give notice to use your card when travelling

    1. Logon to the Absa Banking App
    2. Tap Menu in the bottom right of your screen
    3. Tap Cards
    4. Select the relevant card
    5. Tap Use card when travelling
    6. Select Departure date
      Select Return date
      Tap Activate
    7. Accept the verification request sent to your registered device
    8. Tap Done

     

    Always logout after using your app account

  • How to download a Home Loan e-stamped statement

    1. Logon to your Absa Banking App
    2. Select Home loan account
      Tap the Statements tab
    3. Select Download stamped statement
    4. Select date range and tap Done
    5. Tap Download to agree to the disclaimer and continue
    6. Select file format in which to open the statement
    7. Tap the three dots on the top right to save or share your statement
    8. You have now successfully downloaded your stamped statement

     

    Always logout after using your app account

  • How to download a credit card statement

    1. Logon to your Absa Banking App
    2. Select credit card account
    3. Tap the Statements tab
    4. Tap Download statement
    5. Select date range and tap OK
    6. Select the required statement from the list
    7. Select file format
    8. You can now view and share the downloaded statement


    Always logout after using your app account

  • How to view card details

    1.  Logon to the Absa Banking App

    2. Tap Menu in the bottom right of your screen

    3. Tap Cards

    4. Select the relevant card

    5. Tap View card details

    6. Accept the verification request that pops up

    7. Slide to reveal expiry date or Slide to reveal CVV

    8. Tap Done

     

    Always logout after using your app account

  • How to download a tax certificate

    1. Logon to the Absa Banking App
    2. Tap on Menu in the the bottom right of your screen
    3. Tap Documents
    4. Tap Tax certificates
    5. Select the required tax year by taping the calendar icon
    6. Tap on the required tax certificate type
    7. Once the year and tax certificate type have been chosen, tap Continue
    8. Download the chosen tax certificate and share through your preferred communication channel
       

    Download user guide
     

    Always logout after using your app account

  • How to resend a notice of payment

    1. Logon to the Absa Banking App
    2. Tap on Menu
    3. Tap Beneficiaries
    4. On the Payments tab select your beneficiary
    5. Scroll down and select the required payment
      Tap on Payment notification type and fill in the details
      Tap Done
    6. Tap Resend notification
    7. On the Overview screen tap Confirm send
    8. Notification is successfully sent
      Tap Done

     

    Always logout after using your app account

  • How to download a bank confirmation letter

    1. Logon to the Absa Banking App
    2. Tap Menu in the bottom right of your screen
    3. Scroll down and tap Documents
    4. Tap Bank confirmation letter
      Select the relevant account
    5. Accept the verification request that pops up
    6. Select file format
    7. You can now view your bank confirmation letter with an option to download

     

    Always logout after using your app account

  • How to request a replacement credit card

    1. Logon to the Absa Banking App
    2. Tap on Menu
    3. Tap Cards
      Tap on the card you would like to Stop & Replace
      Tap Stop and Replace
    4. Tap on the drop down menu and select the reason for replacing your card
    5. Tap the calendar icon and select the date the card was last used
    6. Tap Continue
    7. Select your delivery method and accept the associated fees
      Tap Continue
       

    Always logout after using your Absa Banking App

  • How to download a stamped statement

    1. Logon to your Absa Banking App
    2. Select Cheque Account
    3. Tap Statements
    4. Select Download stamped statement
    5. Choose the date range
    6. Tap Download
    7. Your stamped statement is successfully downloaded

    Always log out after using your app account

  • How to add and pay a new beneficiary (Android devices)

    1. Logon to your Absa Banking App
    2. Tap Pay
    3. Select Pay new beneficiary
    4. Fill in the Beneficiary name, bank account details, their reference, your reference and payment notification type
      Tap Next
    5. On the Payment screen select the account you want to pay from
      Enter the amount
      Select payment type
      Tap Next
    6. Confirm the payment details  
      Tap Pay
    7. Accept the verification request sent to your registered device
    8. Beneficiary is successfully added and paid

     

    Always logout after using your app account

  • How to add and pay a new beneficiary (iOS devices)

    1. Logon to your Absa Banking App
    2. Tap Pay
    3. Select Pay new beneficiary
    4. Enter all new beneficiary details on the screen
      Tap Next
    5. Confirm the details captured
      Tap Next
    6. Tap Pay beneficiary
    7. On the Payment screen, select the account you want to pay from
      Enter the amount
      Select the payment type
      Tap Next
    8. Confirm the payment details
      Tap Pay
    9. Accept the verification request sent to your registered device
    10. Beneficiary is successfully added and paid

     

    Always logout after using your app account

  • How to manage card limits on Absa Online Banking

    1. On the Absa website home page https://www.absa.co.za/ click on Logon in the top right of the screen

    2. Click Accounts & Cards on the side menu

    3. Click More, then select Manage from the dropdown

    4. Click Manage my cards

    5. From the Manage card limits tab, click the dropdown arrow and select the relevant card

    6. Click the edit icon and accept the verification request

    7. Enter your new limit and click Next

    8. Click Change and accept verification request

    9. You have successfully changed your card limit

    Always logout after using your app account

    Online banking - how to manage accounts

Cellphone Banking

  • How to redeem your Absa Rewards in cash

    1. Dial *120*2272#, and enter your 5-digit PIN
    2. Select 6 for Absa Rewards  
      Tap Send
    3. Select 2 to Redeem Cash
      Tap Send
    4. Select the number associated to the account you want to credit
      Tap Send
    5. Enter the amount you want to redeem
      Tap Send
    6. Select 1 to confirm the transaction   
      Tap Send
    7. Your cash rewards are successfully redeemed

     

    You do not need airtime to bank using Absa Cellphone Banking.

  • How to view your cheque account balance

    1. Add the Absa Cellphone Banking number *120*2272# to your contacts
    2. Dial the Absa Cellphone Banking number from your contact list to logon
    3. Enter your 5-digit PIN
    4. Select 1 for Balances 
      Tap Send
    5. If you only have a cheque account your balance will immediately display
    6. If you have more than one account linked to your portfolio, all your account will display
    7. Select the number your cheque account is linked to
      Tap Send
    8. Your balance will be displayed
    9. Select 1
      Tap send to return to the main menu

     

    You do not need airtime to bank using Absa Cellphone Banking.

Download your app now

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Need more help?

Let one of our consultants assist you.

Call us on:

08600 08600

Email us at:

absa@absa.co.za