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Legal and compliance

Banking Code of Conduct

Absa is committed to complying with POPIA in all respects.

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FAIS Disclosure

Financial Advisory and Intermediary Services Act, No 37 of 2002 Disclosure and other Legal Requirements.

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Terms of use

In these Terms of use (‘Terms’) we refer to: Absa Bank Limited as ‘we’, ‘our’ or ‘us’; our website and our banking applications as ‘Site’; any person accessing this Site as ‘you’ or ‘your’.

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Privacy statement

Absa's commitment to customer privacy.

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Conflict of Interest

We are committed to maintaining high levels of integrity, professionalism and ethical behaviour in all its relationships.

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Email disclaimer

These terms and conditions apply to the email communication.

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Browser requirements

For security reasons, we advise that you always use the latest browser version available when accessing Absa Online.

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Cookies policy

Internet cookies are common and do not harm your system — they just store or gather site information.

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Regulatory declaration

Absa Bank Ltd (“the bank”) must comply with national and international laws, regulations, policies, rules and requirements to prevent criminal activities, money laundering and terrorist financing, sanctions and prohibited business activity laws and rules violations.

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Personal client agreement

This Agreement is between us, Absa Bank Limited, and you, our personal banking client. You are an individual acting in your personal capacity. This Agreement covers all our personal banking products and services except our vehicle finance, home mortgage loans, our PEP Stores account, and the financial services that we provide for the Edcon Group.

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Business client agreement

This Agreement is between us, Absa Bank Limited, and you, our business banking client. If you are an individual you are acting in your business capacity. This Agreement covers all our business banking products and services except our vehicle finance, commercial asset finance, fleet cards and fleet services. Some products and services require an additional agreement to be read with this Agreement.

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FICA information

FICA Information

South Africa introduced FICA in 2001 to help fight financial crimes such as money laundering, the financing of terrorist activities, and to protect banking customers from such crimes.

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Your right to access personal information

The Promotion of Access to Information Act, No 2 of 2000 ("PAIA") was enacted on 3 February 2000, giving effect to the constitutional right of access to any information held by a private body that is required for the exercise or protection of any rights.

Download the PAIA manual here

Please note: To provide our products and services, we collaborate with other companies, some of which may use our branding. Our Privacy Policy does not apply to these companies' websites. For their privacy policies, please refer to the respective service provider's site.