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Manage your policies and claims

Policy management

Log in to easily view or update your policies, download policy documents and submit claims.

Online claims

Easily submit your claim online via our self-service portal for all your personal
lines and motor insurance policies.

Online claims tracker

Check the progress of all your claims.

Insurance products that you can manage on our portal

Car Insurance

  • Absa idirect Car Insurance

What you can do with your cover

  • View policy details
  • Download policy documents ( policy schedule, confirmation of cover and tax certificates )
  • Pay arrears (real-time payments)
  • Submit a claim
  • Track a claim
  • Add cover items
  • Request emergency assistance
  • Request Take-Me-Home services
  • Request car hire
  • View payment history

Find out more information

How to submit a claim

Explore all the ways that you can submit a claim

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How to track a claim

Track your claims using your claim number or ID/passport number

Log in to self-service

Absa Insurance Company Limited, an insurer licensed to conduct non-life insurance business and an Authorised Financial Services Provider (FSP 8030). Registration number 2000/025898/06. Terms and conditions apply.