Manage your policies and claims
Policy management
Log in to easily view or update your policies, download policy documents and submit claims.
Online claims
Easily submit your claim online via our self-service portal for all your personal lines and
motor insurance policies.
Online claims tracker
Check the progress of all your claims.
Insurance products that you can manage on our portal
Car Insurance
- Absa idirect Car Insurance
What you can do with your cover
- View policy details
- Download policy documents ( policy schedule, confirmation of cover and tax certificates )
- Pay arrears (real-time payments)
- Submit a claim
- Track a claim
- Add cover items
- Request emergency assistance
- Request Take-Me-Home services
- Request car hire
- View payment history
Home and content Insurance products
- Homeowner’s Comprehensive Insurance
What you can do with your cover
- View policy details
- Download policy documents ( policy schedule, confirmation of cover and tax certificates )
- Pay arrears (real-time payments)
- Submit a claim
- Track a claim
- Add cover items
- Request emergency assistance
- Request Take-Me-Home services
- Request car hire
- View payment history
Portable possession
- iDirect Insurance
What you can do with your cover
- View policy details
- Download policy documents ( policy schedule, confirmation of cover and tax certificates )
- Pay arrears (real-time payments)
- Submit a claim
- Track a claim
- Add cover items
- Request emergency assistance
- Request Take-Me-Home services
- Request car hire
- View payment history
Find out more information
How to track a claim
Track your claims using your claim number or ID/passport number
Download the Absa Banking App
Absa Group Limited.
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Absa Insurance Company Limited, an insurer licensed to conduct non-life insurance business and an Authorised Financial Services Provider (FSP 8030). Registration number 2000/025898/06. Terms and conditions apply.
