Explore all the ways you can submit a claim

  • Self-service portal

    1. Login to your self-service portal using your ID or passport number.
    2. Click or tap My claims, enter the required information and upload photos supporting your claim (if you have any).
    3. Make sure that all the information is correct before submitting. Remember to keep your claim number so that you can track the progress.

      We'll keep you updated every step of the way via email and through your self-service portal.


    Login to self-service

  • Absa Banking App

    1. Log in to your Banking App.
    2. Tap the Insurance hub from the bottom of your home screen.
    3. Tap the relevant insurance product.
    4. Tap Claim at the top of the screen.
    5. Enter your details and follow the prompts to submit your claim


    Don’t have the Banking App? Find out how download.

  • Absa Activate App

    1. Log in to your Activate App.
    2. Tap Claims from your Home screen.
    3. Tap Log claim next to the item for which you're claiming.
    4.  Select the reason for your claim and complete the questions.
    5. Tap Submit and we'll send you a claim number.
       

    Activate customers get exclusive use of the Activate App to submit claims and more
     

    Don’t have the Activate App? Find out how to download:

  • Absa Online

    1. Log in to Absa Online.
    2. Tap or click the Insurance hub on your Home screen.
    3. Select your insurance product.
    4. Tap or click Claim.
    5. Enter your details and follow the prompts to submit your claim.

  • Contact us

    Phone numbers that you may need:
     

    • Absa short-term insurance: 0860 100 876
    • Absa idirect: 0860 20 21 22
    •  Glasfit: 0860 123 423
    • Instant Life: 0860 000 072
    • Absa Life: 0860 227 253
    • Activate Assist: 0800 046 637
    • Absa Activate: 0860 222 762
      Weekdays: 08:00 - 16:30

    Email addresses that you may need:

Get started with your claims process

Skip the call centre and submit a claim for loss or damage to your car, buildings or home contents right here.

Submit a claim

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Travel and legal insurance claims guide

Call the Bryte Centre on 011 370 9205
Closed on weekends and public holidays
Email absatravelclaims@brytesa.com

Submit your claim

What you’ll need in an emergency:

  • Travel insurance policy number or the credit card number used to purchase the airline ticket
  • Current location
  • The number on which we can contact you
  • Nature of the emergency
  • What type of assistance you need

Learn more

To register a new claim, follow up on an existing claim or to speak to an agent, call 0860 227 257


Need more help?

For more information, visit our Self-service tools

Contact us:

Call us on: 0860 000 000
International: +27 0860 000 000

Absa Insurance Company Limited, an insurer licensed to conduct non-life insurance business and an Authorised Financial Services Provider (FSP 8030). Registration number 2000/025898/06. Terms and conditions apply.

Absa Life Limited is an insurer licensed to conduct life insurance business (I121). Registration number 1992/001738/06.
Instant Life (Pty) Ltd is an Authorised Financial Services Provider (FSP 42569). Reg No 2007/032320/07. Terms and conditions apply.