Life Insurance: How to claim

Refer to our Funeral Claims Guide on how to claim.

Or call us on 0860 227 253 and one of our agents will assist you.

You will need the following standard documents to submit a claim:

• Completed Claim Form (Absa 7338 EX)
• Certified copy of death certificate
• Certified copy of the life insured’s identity document
• Certified copy of DHA-1663 (Notification of Death), four pages
• Certified copy of the nominated beneficiary’s/beneficiaries’ identity document(s)
• A bank statement not older than 3 (three) months, confirming the beneficiary’s/beneficiaries’ banking details
• Certified copy of the letter of executorship/letter of authority
• Certified copy of the appointed executor’s identity document
• Proof of residential address not older than 3 (three) months, for all claimants
• Police Statement Form for unnatural deaths
• Post-mortem report
• Body identification statement.

Email your completed Claim Form and all documents to lifeclaims@absa.co.za
The claims assessor might require additional documents.

You will need the following standard documents to submit a claim:

• Completed Claim Form (Absa 7340 EX)
• Certified copy of the claimant’s identity document
• Copies of all medical reports, including specialist reports, diagnostic reports and rehabilitation reports in support of your claim.

Email your completed Claim Form and all documents to lifeclaims@absa.co.za
The claims assessor might require additional documents.

If you were permanently employed, please submit the following documents to submit a claim:

• Certified copy of your identity document
• Official retrenchment letter typed on the employer's letterhead, signed by the human resources manager or by a senior line manager and with their contact details clearly stated
• Certificate of service
• UI19 document/UIF certificate
• Bank statements for the account into which your salary is paid for 3 (three) months before the employment termination date (if you have an external account other than an Absa account)
• Bank statements from the employment termination date to at least 30 (thirty) days after (if you have an external account other than an Absa account).

If you were a contract worker, please submit the following documents to submit a claim:

• Certified copy of your identity document
• Contract of employment
• Official retrenchment letter typed on the employer's letterhead, signed by the human resources manager or a senior line manager and with their contact details clearly stated
• Certificate of service
• UI19 document/UIF certificate
• Bank statements for the account into which your salary is paid for 3 (three) months before employment termination date (if you have an external account other than an Absa account)
• Bank statements from the employment termination date to at least 30 (thirty) days after (if you have an external account other than an Absa account).

If you were self-employed, please submit the following documents to submit a claim:

• Certified copy of your identity document
• Six months' business bank statements (before the loss of income)
• Business bank statements (after the loss of income)
• Three (3) months' personal bank statements before the loss of income (if you have an external account other than an Absa account)
• Personal bank statements to at least 30 (thirty) days after the loss of income (if you have an external account other than an Absa account)
• ITA34 (document from SARS)
• Proof of registered business
• Letter from accountant.

Email your completed Claim Form (Absa 2758 EX) and all documents to creditlifeclaims@absa.co.za or login onto your Absa Banking app or Absa Online Express Banking to log a claim.
The claims assessor might require additional documents.

You will need the following standard documents to submit a claim:

• Completed Claim Form (Absa 3348 EX)
• Copy of the full hospital invoice
  
• Certified copy of the identity document of the claimant and other life insured, if not the main member
  
• Proof of banking details [not older than 3 (three) months] if the proceeds must be paid into any bank other than Absa
  
• Proof of address for the claimant [not older than 3 (three) months]
  
• Hospital file including ward notes (if applicable)
  
• Paramedic report (if applicable)
  
• Police report/Accident report (if applicable)
  
• Hospital admission and discharge summary
  
• Letter of motivation for extended hospital stay (if applicable) including:
  a) Test result and operation reports to support diagnosis; and
  b) Emergency room notes (if applicable).

Email your completed Claim Form and all documents to lifeclaims@absa.co.za
The claims assessor might require additional documents.