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Frequently asked questions

Frequently Asked Questions

Do you offer discount for more than one pet?

Yes there is a multiple pet discount applied on policies.
How many pets can I insure on a single policy?

You can insure up to 8 pets on a policy, this is if they are all on the same plan.
Can I choose a different plan for each pet if I have more than one?

Yes you can take out two policies as an example and put one pet on a Premium Cover and two pets on a Classic Cover.
Is there an age limit for a new policy?

Yes. We have age limits but take into account that all pets are different. Age limit are as follows: Small Cats and Dogs up to 11 years Medium Dogs up to 10 years Large Dog up to 9 years.
How do I claim?

You pay your claim and submit the invoice and proof of payment to us and we will refund you with in 3 -7 days.

Need more help?

For claims or any queries:

Call: 0860 227 253

Email: petcare@absa.co.za

Absa Insurance Company Limited, an insurer licensed to conduct a non-life insurance business and an authorised financial services provider FSP (8030). Registration number 1992/001737/06. Terms and Conditions apply.

Please note: To provide our products and services, we collaborate with other companies, some of which may use our branding. Our Privacy Policy does not apply to these companies' websites. For their privacy policies, please refer to the respective service provider's site.