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Claiming airport lounge benefits and access

Your guide to redeeming airport lounge access, eligibility, access steps, and benefit usage.

Frequently Asked Questions

Can the cardholder access multiple lounges at the same airport?

SSA cardholders are restricted from using more than one entitlement within a three-hour period.
Will the cardholder need to pay for lounge access? Can cardholders pay for access via the VAC app?

If the cardholder does not have any complimentary lounge visits, they will be charged $32 USD per person per visit to their registered Visa card. Note: This rate is subject to change and is only applicable if payment is made via the VAC app. Payment made directly to the lounge outside of VAC is subject to the lounge’s own walk in rates.
Prior to travel, can the cardholder check whether lounge access is complimentary?

Yes. Cardholders can view the status of their complimentary visits by logging into the VAC app at any time. The homepage and Membership sections will display the number of visits to which they are entitled. The app also provides a list of eligible lounges by airport, so the cardholder can plan which lounge(s) to visit during their travels.
Can a cardholder access a lounge if they do not have access to the internet/Wi-Fi/mobile data?

Yes, if the cardholder enabled offline access in the VAC app they can see their membership details without Wi-Fi or mobile data. If offline mode is not enabled, the cardholder will be unable to access the lounge. Note: First-time setup of offline access requires internet connection. Cardholders can enable offline mode by selecting Security from the Account page. Once enabled, cardholders can access their membership offline with their device biometrics.
Will Visa Airport Companion (VAC) benefits be available in all countries?

The lounges are only available in participating locations as part of the DragonPass network. In the Explore section of the app, cardholders can browse available lounges by selecting their desired airport. Quick links to the lounge list are also available on the homepage. The number of lounges available to the cardholder will depend on their program. We recommend the cardholder check the app for the most up-to-date list of lounges available to them.
How is eligibility for Visa Airport Companion (VAC) determined?

Eligibility depends on the type of Visa card. If the cardholder is unsure whether the card is eligible, they should check with their card Issuer.
Can a cardholder raise a dispute/query or submit feedback?

Yes. If a cardholder would like to get in touch, they can do so by selecting Contact which can be found under Account. If the cardholder is not registered or logged in, the contact form link can be found in the Help section of the Sign Up/Login screen.

Claiming airport lounge benefits and access

Frequently Asked Questions

Can the cardholder access multiple lounges at the same airport?

Will the cardholder need to pay for lounge access? Can cardholders pay for access via the VAC app?

Prior to travel, can the cardholder check whether lounge access is complimentary?

Can a cardholder access a lounge if they do not have access to the internet/Wi-Fi/mobile data?

Will Visa Airport Companion (VAC) benefits be available in all countries?

How is eligibility for Visa Airport Companion (VAC) determined?

Can a cardholder raise a dispute/query or submit feedback?

Related Frequently Asked Questions

Understanding Visa Airport Companion

Register your Visa card on the VAC App

Step-by-step guide to register for the VAC App