Register your Visa card FAQs for the VAC App

Yes, cardholders can change their email or mobile number. To change their mobile number, they can select Account and the pencil/edit icon in their profile within the app. To change their email address, cardholders need to contact customer service, who will verify their identity by undertaking General Purpose Authentication (GPA) checks. Once the cardholder’s identity is confirmed, the customer service agent can update the email address assigned to their profile.

Yes, if a cardholder has more than one eligible Visa card they can add it to their existing VAC account. On the membership page there is an Add New Membership button which will prompt the cardholder to enter the details of their other eligible Visa card(s). After successful validation, a membership linked to that Visa card is created, displaying the available benefits. If a cardholder has multiple memberships, they can click the Switch Membership button in the Membership section to view details associated with each membership.

Primary and secondary cardholders cannot share memberships. The secondary cardholder must create their own VAC account using their own details, including their name as it appears on their passport and email address.

 VAC is a fully digital app-based experience. Cardholders will be unable to access lounges with a physical card. Cardholders who do not have a smartphone will be unable to use the service. To access a lounge, the cardholder must register on the VAC app prior to visiting the lounge.

Cardholders will have access to their benefits immediately after successful registration. They will be able to view their entitlements and available airports and lounges. To access a lounge after registration, all the cardholder needs to do is present their membership QR code upon arrival at an eligible lounge. The QR code can be found in the Membership section of the app.