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What is phishing?

Phishing is a form of email fraud, where an attacker tries to trick you into providing personal information, such as your PIN, password, passcode and transaction verification or card CVV number, by pretending to be a trustworthy source. An example of this is when a criminal sends out emails with images and information of an established company, such as a bank, to fool recipients into clicking on a link and providing login details. These details are then used to access your personal account for fraudulent transferring of funds.

Hackers who send phishing emails are usually trying to accomplish one of three things:

  • Get you to click on a link to a malicious website.
  • Get you to open a malicious attachment that contains malware.
  • Get you to provide sensitive information, such as your account password.

Absa will never send you an email with a link or attachment that will redirect you to what looks like a log in page, requesting your username and password, and at times your smartphone and Banking App passcode.

Knowing the warning signs will assist you to detect a phishing attack.

Observe closely
Even if an email appears to be coming from a reputable source, never open it. An email address could be spoofed, so carefully review it to be sure that it corresponds with the sender's usual email address.

Check spelling 
Check for grammar and spelling mistakes.

Check all URLs
Always check all URLs (web addresses) to ensure that the message you've received is indeed from where it claims to be and without any spelling errors.

Too good to be true
Does the email promise something that is too good to be true, such as a payout/reward/to win a competition that you never entered?

Urgent call to action or threats
Does the email threaten severe repercussions if you don't take action, such as losing access to your account, losing money or other valuables, or losing access to services?

Know the rules
No institution, especially a bank, will ever ask you to provide secret information – such as your login details – in writing (by email or via another channel).

Any of the above warning signs should cause serious concern and very careful consideration before clicking on any links contained in the message. 

Frequently asked questions

  • Why do I get these emails?

    Hackers or fraudsters who send phishing emails are trying to accomplish one of the following:

    • Get you to open malicious attachments that contain malware (a dangerous software or type of computer virus).
    • Get you to provide sensitive information such as your PIN or password.

  • What will they do with my details?

    Hackers will steal your identity and gain access to your accounts or your company’s data.

  • Will Absa ask me for my details?

    Absa will NEVER ask you for your PIN, password or passcode, transaction verification or card CVV number.

Please note: To provide our products and services, we collaborate with other companies, some of which may use our branding. Our Privacy Policy does not apply to these companies' websites. For their privacy policies, please refer to the respective service provider's site.

Need more help?

Fraud Hotline:
0860 557  557
+27 (0) 11 501 5089

3D Secure Call Centre: 
+27 (0) 11 354 4058

Email us at: secmon@absa.co.za