With ChatWallet you can

Shield

Receive money

Get paid directly into your ChatWallet.

Mobile
Make payments

Using a cellphone number or bank account details.

Switch

Buy electricity

Buy electricity 24/7 while you chat in WhatsApp.

Switch

Buy airtime and data

Buy airtime and data
easily on ChatWallet.

Switch

Withdraw what you need

Take out the amount you need and keep the rest safe in your Wallet.

Everything you need to know

ChatWallet how to guides

  • Check if your device works with ChatWallet

    1. Make sure you’re connected to Wi-Fi or mobile data, test your connectivity by opening your browser or an App.
    2. Check to see if your device and Apps are up to date.
      For Android: Go to Settings > Systems > Software Update.
      For iOS: Go to Settings > General > Software Update.
    3. Update WhatsApp and your browser through Google Play Store (Android) or App Store (iOS).
    4. Test WhatsApp by sending a message to someone.
    5. Check that you can receive SMS by asking someone to send you a message.
    6. Make sure you’re using the correct Absa ChatWallet number: 086 000 2428.
    7. Type Hi in the chat.
    8. Check your privacy settings:
      For Android: Go to Settings > Apps > WhatsApp > Permissions.
      For iOS: Go to Settings > WhatsApp > Permissions. 
    9. Make sure WhatsApp has permission to use the internet, send notifications, and any other needed permissions.
    10. Make sure your camera is working for a possible facial scan.
    11. You have successfully checked if your device works with ChatWallet! 
       

    Download user guide

  • Register for ChatWallet

    1. Save Absa ChatWallet (086 000 2428) on your device contacts
    2. Open WhatsApp on your device, then tap Absa ChatWallet
    3. Type Hi to register, select New to ChatWallet, then select Get started
    4. Tap on “I have one” if you have an ID number
    5. Enter your South African ID number, then tap Next
    6. Accept the Privacy statement
    7. Tap Scan my face and allow WhatsApp to access your camera
    8. Your face will be scanned. Confirm the scan details
    9. Go back to WhatsApp, then Confirm details
    10. Enter your 5-digit Online banking PIN, or create a new PIN if you do not have an online banking code
    11. You have successfully registered for ChatWallet!

    Download user guide

  • Log into ChatWallet

    1. Open WhatsApp on your device
    2. WhatsApp "Hi" to Absa ChatWallet (086 000 2428)
    3. Tap on Start banking
    4. Enter your 5-digit PIN (same as online banking PIN or the one that you created if you do not have online banking) 

    Download user guide

  • Reset Your ChatWallet PIN

    Check that you have data, mobile data is on, and that both WhatsApp and your browser are up to date.

      1. Open WhatsApp on your device. 

      2. WhatsApp "Hi" to Absa ChatWallet (086000 2428).

    You’ll get one of two options:

    Start Banking

    Enter my PIN / Forgot my Wallet PIN

    3.     Tap Start Banking

    4.     Select Forgot your Digital PIN

    5.     Tap Allow camera access and then scan your face.

    6.     Tap Let’s begin

    7.     Tap Allow access Motion and Orientation

    8.     Create your new 5-digit PIN 

    9.     Confirm your new 5-digit PIN

    10.     Tap Continue to my wallet

    10.     You have successfully reset your PIN!
     

    Download user guide

    3. Select Forgot my Wallet PIN

    4. Enter your password to verify yourself.

    5. Create a new 5-digit PIN then tap Continue

    6. Confirm your new 5-digit PIN then tap Continue

    7. You have successfully reset your PIN!

     

     

     

  • Reset your ChatWallet Password

    Check that you have data, mobile data is on, and that both WhatsApp and your browser are up to date.

    1. Open WhatsApp on your device
    2. WhatsApp "Hi" to Absa ChatWallet (086000 2428)
    3. Tap Forgot password
      Note: You can use your account again 12 hours after changing your password
    4. Tap Reset Wallet PIN
    5. Create your new 5-digit PIN and tap Confirm
    6. Create a new password then tap Confirm
    7. Create an easy-to-remember password hint
    8. Tap Go to my wallet
    9. You have successfully reset your Password!

    Download user guide

  • Buy airtime, data or electricity using ChatWallet

    1. Open WhatsApp on your device
    2. WhatsApp "Hi" to Absa ChatWallet (086 000 2428)
    3. Click on Start Banking
    4. Type in your ChatWallet PIN
    5. Tap Buy
    6. Select what you want to buy (airtime, data or electricity)
    7. Follow the steps in the chat
    8. You have successfully bought airtime, data or electricity on ChatWallet!

    Download user guide

  • Withdraw money on ChatWallet

    1. Open WhatsApp on your device
    2. WhatsApp "Hi" to Absa ChatWallet (086000 2428)
    3. Click on Start Banking
    4. Type in your ChatWallet PIN
    5. Tap More options and tap Main menu
    6. Select Withdraw Money
    7. Tap Amount
    8. Select an amount from the list or tap own amount and enter the relevant amount
    9. Enter a 6-digit ATM PIN
    10. A CashSend SMS will be sent to your cell phone number
    11. You have successfully withdrawn money from ChatWallet!

    Download user guide

  • Make Payments on ChatWallet

    1. Open WhatsApp on your device
    2. WhatsApp "Hi" to Absa ChatWallet (086000 2428)
    3. Click on Start Banking
    4. Type in your ChatWallet PIN
    5. Tap Pay (Customer has the option to choose between Buy, Pay or More options)
    6. Select a Cellphone Number or A bank account
    7. Follow the steps in the chat
    8. You have successfully made a Payment on ChatWallet!

    Download user guide